Title: Exploring the antecedents of co-creation in hospital-supplier relationship: an empirical study on private sector hospitals in India

Authors: Samyadip Chakraborty

Addresses: Department of Operations and IT, IBS Hyderabad, IFHE University, Hyderabad-501203, Telangana, India

Abstract: Criticality of healthcare has always been a matter of huge concern. With increasing focus towards value-based patient-care service, hospitals are struggling between continuously spiralling cost and providing increased access to quality care-services. Interactions and relationships among the hospital stakeholders have become very crucial, especially in hospital-supplier relationships. Extant literature has thrown light on interaction, systematic orchestration and collaborative ambience as essential needs for achieving value co-creation. The current study analyses the antecedents of co-creation in hospital-supplier relationship context from a service-dominant-logic (SD-logic) perspective. The study is further underpinned with theories like relational-view and relational-coordination-theory. In this empirical research, the relational antecedents of co-creation have been validated. This study further establishes the well-known DART framework (dialogue-access-risk assessment-transparency) linkages with trust, commitment and care-service orchestration (CSO) as antecedents to co-creation activities based on 229 responses from private tertiary-care Indian hospitals using structural equation modelling (SEM).

Keywords: healthcare; co-creation; hospital-supplier relationship; supply chain management; trust; interdependence; DART; care-service orchestration.

DOI: 10.1504/IJBIS.2019.103785

International Journal of Business Information Systems, 2019 Vol.32 No.4, pp.393 - 424

Received: 31 Mar 2017
Accepted: 26 Aug 2017
Published online: 29 Nov 2019 *

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