Title: Measuring organisational performance using work measurement: towards improving productivity

Authors: Barnes Sookdeo

Addresses: Department of Operations Management, College of Economics and Management Sciences, University of South Africa, Pretoria, Gauteng, South Africa

Abstract: Improvements in quality and productivity based on work measurement can be achieved by means of a simple, consistent measurement system in spite of the ever-increasing importance of performance measurement to monitor outputs and improve productivity, few large-scale empirical studies concern models, characteristics and indicators of performance measurement systems (PMS). The objective of this article is to demonstrate the necessity for a PMS to ensure that performance is measured, and operations and employees are managed. The research design of the study consisted of a mixed-methods approach. The output of this article is a PMS designed and based on the work measurement technique. The results indicate that if organisations do not have measurement systems, they will not be able to measure their outputs and improve productivity. The empirical results indicate the essential need for the system. The implementation of this system will ensure that organisational performance is measured and productivity is enhanced.

Keywords: work study; work measurement; performance measurement; time study; basic time; rest allowance; contingency allowance; rating; standard time.

DOI: 10.1504/IJPQM.2019.103689

International Journal of Productivity and Quality Management, 2019 Vol.28 No.4, pp.497 - 510

Received: 15 Mar 2018
Accepted: 16 Oct 2018

Published online: 22 Nov 2019 *

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