Authors: Owen P. Hall
Addresses: Graziadio School of Business, Pepperdine University, Malibu, CA, USA
Abstract: The problems associated with Shadow IT (SIT) continue to grow throughout higher education. Some of the challenges include cybersecurity concerns, noncompliance with regulatory requirements, and end-user-built applications that do not meet university standards. In today's digital economy, end-users have an expanding number of IT options and recent data suggest that these end-users are increasingly using SIT in support of their work and school assignments. The results of a survey based on the ground theory model identified a number of categories that help explain the dynamics between end-users and central IT. A causal loop model was then applied to the task of resolving these qualitative-based conflicts, paving the way for the development of an amelioration plan. The purpose of this article is to introduce the hybrid-driven IT model, which is designed to establish the most appropriate level of SIT that optimises overall institutional IT performance.
Keywords: Shadow IT; higher education; hybrid-driven IT model; grounded theory; causal loop diagrams; online learning.
International Journal of Information Systems and Management, 2019 Vol.2 No.1, pp.1 - 16
Received: 13 Sep 2018
Accepted: 16 Sep 2018
Published online: 11 Nov 2019 *