Title: Do top- and mid-level managers view Enterprise Resource Planning (ERP) systems success measures differently?
Authors: Princely Ifinedo, Nazmun Nahar
Addresses: Department of Computer Science and Information Systems, Mattilanniemi Building Agora, P.O. Box 35, FIN-40351 Jyvaskyla, Finland. ' Department of Computer Science and Information Systems, Mattilanniemi Building Agora, P.O. Box 35, FIN-40351 Jyvaskyla, Finland
Abstract: We investigated ERP systems success measurement from the perspectives of top- and mid-level managers. Using surveys in two small Northern European countries, we aimed to determine whether differences exist between the two groups. Our results showed that there are no significant statistical differences between the two groups. The implications of the findings for both practice and research are outlined.
Keywords: enterprise resource planning; ERP success; success measurement; success factors; top management; mid-level managers; organisational stakeholder groups; Finland; Estonia.
International Journal of Management and Enterprise Development, 2006 Vol.3 No.6, pp.618 - 635
Published online: 16 Jul 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article