Title: Consumer dissatisfaction structure - e-logistic perspective: Lithuania case

Authors: Vida Davidavičienė; Sigitas Davidavičius; Justinas Kaušinis

Addresses: Department of Business Technologies and Entrepreneurship, Vilnius Gediminas Technical University, 10223 Vilnius, Lithuania ' Department of Management, Vilnius Gediminas Technical University, 10223 Vilnius, Lithuania ' Department of Business Technologies and Entrepreneurship, Vilnius Gediminas Technical University, 10223 Vilnius, Lithuania

Abstract: With the growth of e-commerce, most of the shippers, especially multi-channel shippers, are just starting to develop their own distribution network infrastructure. Since year 2000, e-commerce started to expand rapidly with the 'pure-play' (online only) retailers, which enabled establishing of e-fulfilment distribution networks. Certain products specific brings additional challenges for e-commerce and e-supply chain. In this article, the consumer perception and understanding of e-logistic services and quality of these services in e-commerce satisfaction or dissatisfaction structure of Lithuania consumers will be analysed, not taking into account specifics of certain products. Methods of comparative analysis, questionnaire, and statistical data analysis will be employed.

Keywords: e-commerce; e-logistic; ICT development; consumer behaviour; Lithuania case.

DOI: 10.1504/IJLC.2019.10016998

International Journal of Learning and Change, 2019 Vol.11 No.3, pp.237 - 251

Received: 03 Mar 2018
Accepted: 07 Aug 2018

Published online: 04 Nov 2019 *

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