Title: Adoption and risk management of bimodal IT outsourcing service: review and directions for future research

Authors: Hongyi Mao; Yeming Gong; Shan Liu; Yajun Zhang; Kunyu Li

Addresses: School of Business Administration, Guizhou University of Finance and Economics, Guiyang, China ' Department of Operations, Data and Artificial Intelligence, EMLYON Business School, Lyon, France ' School of Management School, Xi'an Jiaotong University, Xi'an, China ' School of Business Administration, Guizhou University of Finance and Economics, Guiyang, China ' Economics and Management School, Jiujiang University, Jiujiang, China

Abstract: The rapid pace of technological change in the internet age has fundamentally transformed information technology (IT) outsourcing. Thus, organisations should be able to re-imagine their IT outsourcing strategies to meet the needs of increasingly turbulent business environments. Bimodal IT requires the shaping of IT services to be either agile oriented or efficient oriented, thereby bringing new demands to an organisations' adoption strategies. On the basis of the review of traditional IT outsourcing service research, this paper presents the traditional and nonlinear modes of IT outsourcing service, discusses risk-based IT outsourcing service adoption strategy, relationship and contract management strategies from the static and dynamic perspectives and provides several directions for future research.

Keywords: IT outsourcing; service adoption; risk management; bimodal IT.

DOI: 10.1504/IJIEM.2019.103219

International Journal of Internet and Enterprise Management, 2019 Vol.9 No.2, pp.144 - 159

Received: 30 Jan 2019
Accepted: 03 Jun 2019
Published online: 22 Oct 2019 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article