Authors: Yousuf Nasser Al Khamisi; Mohammed Khurshid Khan; Jose Eduardo Munive-Hernandez
Addresses: Quality Management Department, Sultan Qaboos University, Oman ' Abdul Wali Khan University Mardan, Khyber Pakhtunkhwa, Pakistan ' Manufacturing Engineering Department, University of Bradford, UK
Abstract: The current healthcare systems have numerous gaps that need to be filled to reach the best practice. This paper presents a novel approach to design and validate a hybrid knowledge-based system (KBS) to evaluate QM of healthcare environment (QMHE) using a hybrid system that has not been used before. It will be combined with gauge absence perquisite (GAP) method to sustain a successful operation of the large number of key performance indicators (KPIs) that involved in QMHE and to detect the gap between each KPI and the anticipated point. Out of 354 KB rules answered, the system has categorised 225 as GPs and the remaining 128 as BPs. The 128 bad points are categorised into different problem categories (20 PC-1, 34 PC-2, 34 PC-3, 40 PC-4, and 0 PC-5) where they represent the actions that need to be enhanced to reach the desired level of quality management.
Keywords: knowledge-based system; KBS; quality management in healthcare environment; QMHE; gauging absence pre-requisites; GAP; Oman.
International Journal of Advanced Operations Management, 2019 Vol.11 No.4, pp.257 - 274
Received: 20 Mar 2018
Accepted: 11 Oct 2018
Published online: 16 Oct 2019 *