Title: An empirical study for sustainable policy intervention in urban drinking water supply management using performance indicators

Authors: Dharmendra Kumawat; Roopali Sharma

Addresses: Public Health Engineering Department, Government of Rajasthan, India; WSSO, Sansthan Path, Jhalana Dungri, Near K.V. No.3, Jaipur, 302004, Rajasthan, India ' Department of Management, Birla Institute of Technology, Mesra, Jaipur Campus, 27, Malviya Industrial Area, Jaipur 302014, Rajasthan, India

Abstract: This paper examines integration of performance indicators (PIs) and public-private partnership (PPP) in urban drinking water supply management for sustainable business. Our study takes evidence from a large Indian city, capturing the data for five years. The zones are treated as cost/profit centres for optimising the present value of PI. The specific PI shows significant performance difference due to operator, primarily examined by discriminant analysis and further proven statistically by independent sample t-test. The study considers four performance indicators which take care of consumer risk and financial risk of the operations. The results are compared with other cities to outline the broader trends. The study affirms that the optimisation of present value of PI may be used to present it for new business vistas. It also helps to convince all stakeholders about operational efficiency of water supply infrastructure which may become an objective basis for new policy intervention.

Keywords: operation and maintenance; O&M; performance indicator; policy; public-private partnership; sustainable.

DOI: 10.1504/IJBCRM.2019.102609

International Journal of Business Continuity and Risk Management, 2019 Vol.9 No.4, pp.362 - 384

Received: 25 Sep 2018
Accepted: 09 Jan 2019
Published online: 30 Sep 2019 *

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