Title: Does social media website really matter in enhancing student's retention intention? An application of Stimulus-Organism-Response framework

Authors: Rania B. Mostafa

Addresses: Faculty of Commerce, Damanhour University, Damanhour, Egypt

Abstract: Based on the Stimulus-Organism-Response framework, this study aims to examine how the characteristics of social media website influence student retention intention with a focus on the moderating role of self-efficacy. Results indicate that while information quality, privacy/security, and virtual interactivity influence perceived value; self-efficacy moderates the effect of information quality and privacy/security on perceived value. However, the moderating effect of self-efficacy to the virtual interactivity-perceived value link was insignificant. This study bridges research on social media engagement and retention intention and extends the S-O-R framework to the higher education context.

Keywords: social media; perceived value; satisfaction; retention intention; self-efficacy.

DOI: 10.1504/IJMIE.2019.102603

International Journal of Management in Education, 2019 Vol.13 No.4, pp.397 - 416

Received: 21 Sep 2018
Accepted: 14 Dec 2018

Published online: 30 Sep 2019 *

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