Authors: Abeer Mosaad Ghareeb; Nagy Ramadan Darwish; Hesham A. Hefney
Addresses: Department of Computer Science and Information, Institute of Statistical Studies and Research, Cairo University, Egypt ' Department of Information Systems and Technology, Institute of Statistical Studies and Research, Cairo University, Egypt ' Department of Computer Science and Information, Institute of Statistical Studies and Research, Cairo University, Egypt
Abstract: The governments around the world have implemented e-government systems due to external pressures from the international organisations or internal pressures because of citizen dissatisfaction with public services. However, supply-demand disconnect is a common problem in e-government. This paper aims to provide a literature review in the area of e-government adoption to put the groundwork for the development of a conceptual model. In addition, it aims to propose a citizen-centric e-government adoption model that reflects the multi-dimensional and multi-stages nature of the acceptance of e-government services. The proposed model assumes that intention to use e-government services does not describe the full spirit of adoption. The inclusion of actual and potential use explains the adoption process from the citizen's point of view. The proposed model expands the theoretical knowledge by identifying the critical factors that are likely to affect citizen adoption and organising them in a manner that clarify the usage behaviour of the citizens regarding e-government services.
Keywords: electronic government; e-government; e-service quality; adoption factors; adoption models; application quality.
Electronic Government, an International Journal, 2019 Vol.15 No.4, pp.392 - 416
Received: 02 Mar 2018
Accepted: 20 Sep 2018
Published online: 16 May 2019 *