Title: Modelling the effect of knowledge management performance on organisational effectiveness: a study of e-governance in India

Authors: Rama Bhardwaj; Hardeep Singh

Addresses: PG Department of Computer Science and IT, DAV College, Amritsar, Punjab, India ' Department of Computer Science, Guru Nanak Dev University, Amritsar, Punjab, India

Abstract: Knowledge is vital resource for government that feats as foundation stone for streamlining decision making. Role of knowledge management in customisation of knowledge required actually defines its efficiency leading to satisfaction of stakeholders. The study formulates comprehensive model measuring antecedents required in formulation of better managed KM performance, and its consequential affect on beneficiaries of e-governance in India. The credibility of proposed model and causal effect of model was tested by using SEM. Empirical evidences revealed that attributes of KM performance are significant in defining it precisely. The study also revealed increased effect of knowledge sharing on knowledge performance which in turn helped in enhancement of satisfaction thus making the organisations more efficient in terms of KM practices. The study provides an integrated solution explaining the realistic measures to be adopted in the form of sharing and collaborations for achieving overall effectiveness of knowledge management performance.

Keywords: e-governance; knowledge management performance; knowledge satisfaction; structural equation modelling; India.

DOI: 10.1504/EG.2019.102591

Electronic Government, an International Journal, 2019 Vol.15 No.4, pp.453 - 472

Available online: 16 May 2019 *

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