Title: Critical success factors of knowledge management: a review

Authors: Asish Oommen Mathew; Lewlyn L.R. Rodrigues

Addresses: Department of Humanities and Management, Manipal Institute of Technology, Manipal University, India ' Department of Humanities and Management, Manipal Institute of Technology, Manipal University, India

Abstract: The purpose of this paper is to explore, compile and analyse the current literature base of critical success factors (CSFs) of knowledge management (KM) using qualitative research approach. After preliminary survey of articles, 72 research papers were identified for detailed review. CSFs were compiled using content analysis methodology and an inductive coding technique. Two iterations of coding were carried out resulting in the identification of nine generic CSFs of KM. The two of the most highly cited CSFs were KM culture and Human Resource Management (HRM). An analysis of the literature was also carried out to bring forth any existing research gaps. The most significant findings were lack of focussed CSF studies with respect to industries and dearth in research regarding various stake holder perspectives. This comprehensive research provides a base for KM researchers to carry out further research.

Keywords: knowledge management; critical success factors; CSF; content analysis; knowledge management culture; human resource management; HRM; knowledge management technology; knowledge management strategy; knowledge management leadership; knowledge management process capability; knowledge management resources; knowledge management measurement.

DOI: 10.1504/WREMSD.2019.102338

World Review of Entrepreneurship, Management and Sustainable Development, 2019 Vol.15 No.4, pp.409 - 427

Received: 11 Mar 2017
Accepted: 27 Jun 2017

Published online: 20 Sep 2019 *

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