Title: Internal corporate social responsibility and leadership effects on voice management and organisational performance: analysis of collaborator perceptions across organisations in Mexico

Authors: Andrée Marie López-Fernández

Addresses: Department of ECEE, School of Economics and Business, Universidad Panamericana, México City Campus, Augusto Rodin 498, Benito Juárez, Insurgentes Mixcoac, 03920, Mexico City, Mexico

Abstract: Corporate social responsibility (CSR) has been studied and analysed from multiple perspectives, such as social and economic, and internal and external viewpoints; and increasingly implemented in organisations worldwide, notwithstanding line of business and/or size. Internal corporate social responsibility (iCSR) focuses exclusively on collaborator complexities, including collaborator voice and voice management. Leadership is perhaps the primary source of iCSR principles and practices, or those responsible for internal engagement; they are also in charge of promoting, encouraging and managing collaborator voice; yet, do leadership's traits determine practices regarding collaborator voice encouragement, as well as the latter's influence on organisational performance? This collaborator-centric study describes the relationship between leadership, iCSR, and collaborator voice, as well as collaborator perceptions, across five different types/sizes of socially responsible organisations.

Keywords: internal corporate social responsibility; iCSR; collaborator voice; voice management; firm types; leadership; Mexico.

DOI: 10.1504/IJBEX.2019.102236

International Journal of Business Excellence, 2019 Vol.19 No.2, pp.151 - 167

Received: 22 Mar 2018
Accepted: 24 Jun 2018
Published online: 12 Sep 2019 *

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