Title: Can collaborative relationship stimulate innovation capability and improve performance in the hospitality industry?

Authors: Akkaranan Pongsathornwiwat; Chawalit Jeenanunta; Van-Nam Huynh; Kalaya Udomvitid

Addresses: School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Bangkadi Campus, 131 Moo 5, Tiwanont Road, Bangkadi Muang, Pathum Thani 12000, Thailand ' School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Bangkadi Campus, 131 Moo 5, Tiwanont Road, Bangkadi Muang, Pathum Thani 12000, Thailand ' School of Knowledge Science, Japan Advanced Institute of Science and Technology, 1-1 Asahidai, Nomi, Ishikawa Prefecture, 923-1211, Japan ' National Electronics and Computer Technology Center (NECTEC), 112 Phahonyothin Road, Khlong Nueng, Khlong Luang District, Pathumthani 12120, Thailand

Abstract: An external source becomes one of important factors for sustaining long-term competitions. However, little is known about whether collaborative relationships enhance innovation capability and consequently firm performance in hospitality contexts. The purpose of this paper is to examine complex relationships of collaboration, innovations and performance in the hospitality industry. Based on a survey of 84 hotels in Bangkok, Thailand, the statistical analysis is first analysed using OLS regression method, and then utilising two-stage least-square method for robustness of the results. The findings indicate that collaboration has a positive impact on both internal and service innovation capabilities. However, only internal innovation capability has a direct positive sign on hotel performance. Interestingly, service innovation does not directly influence performance, but collaboration mediates the effect of service innovation capability on hotel performance.

Keywords: supply chain collaboration; SCC; hotel innovation capability; hotel performance; supply chain innovation; survey research.

DOI: 10.1504/IJIL.2019.102105

International Journal of Innovation and Learning, 2019 Vol.26 No.3, pp.321 - 342

Received: 01 May 2018
Accepted: 31 Oct 2018

Published online: 25 Jul 2019 *

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