Title: An empirical examination of adoption of mobile applications in Spain and Portugal, based in UTAUT

Authors: Pedro R. Palos-Sanchez; Marisol B. Correia; Jose Ramon Saura

Addresses: Department of Business Organization and Marketing, International University of La Rioja, Logroño, Spain ' School of Management, Hospitality and Tourism (ESGHT), University of Algarve (UAlg), Portugal; CiTUR Algarve, Centre for Tourism Research, Development and Innovation, Portugal; CEG-IST, Instituto Superior Técnico, Universidade de Lisboa, Portugal ' Department of Business and Economics, Rey Juan Carlos University, Madrid, Spain

Abstract: The purpose of this study is to improve understanding of the apps (mobile applications) market in Spain and Portugal, which are countries that have many more Smartphone's per inhabitant than any other European country. The unified theory of acceptance and use of technology 2 (UTAUT2), was used to investigate the influence of various factors on the users' Behavioural intention of use for mobile applications. Confidence in the internet operator was used as an external variable for the UTAUT2 model. A surveying methodology was used for the investigation, with a sample of 402 users, which were then analysed using the partial least squares structural equation modelling (PLS-SEM) model. The constructs of UTAUT2, with the exception of price value and facilitating conditions, were all significantly related to the behavioural intention to use mobile applications. Habits and social influence are found to be the factors that most affect behavioural intention. The results obtained allow a better understanding of the users' needs when considering their intention to download and use apps.

Keywords: app; mobile application; acceptance model; trust; social influence; hedonic motivation; effort expectancy; habit; UTAUT2; m-commerce; Spain; Portugal.

DOI: 10.1504/IJMC.2019.102085

International Journal of Mobile Communications, 2019 Vol.17 No.5, pp.579 - 603

Accepted: 24 Jun 2018
Published online: 06 Sep 2019 *

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