Title: An exploratory qualitative research to address processes that are utilised for managing knowledge: a case study in a Queensland Regional University

Authors: Atheer Abdullah Mohammed; Abdul Hafeez-Baig; Raj Gururajan

Addresses: Department of the Industrial Administration, College of Administration and Economics, University of Baghdad, Baghdad, Iraq; School of Management and Enterprise, University of Southern Queensland, Queensland, Australia ' School of Management and Enterprise, University of Southern Queensland, Queensland, Australia ' School of Management and Enterprise, University of Southern Queensland, Queensland, Australia

Abstract: This paper aims to improve the theoretical and practical comprehension of knowledge management (KM) research in the higher education sector. There are pragmatic advantages for universities if this is achieved. Knowledge is a primary source of sustainable competitive advantage for educational organisations. The focus group (FG) method is the main tool for data collection. The sample consisted of eleven information communication technology (ICT) and human resources managers who are working at a Queensland Regional University (QRU). A high-level FG session was transcribed and thematically analysed using both manual techniques and text analysis software (NVivo 11). The participants are aware of eight key constructs: creation, storage, transfer, capture, sharing, utilisation, application, and evaluation of knowledge. This study collects qualitatively rich and original data regarding KM in Australian higher education. It provides more debates for adding new ideas in the Australian education strategic plans for higher education in general and Queensland specifically.

Keywords: focus group; knowledge management; higher education.

DOI: 10.1504/IJHES.2019.101954

International Journal of Higher Education and Sustainability, 2019 Vol.2 No.3, pp.173 - 196

Available online: 28 Aug 2019 *

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