Title: The impact of emotional intelligence on employee performance and employee engagement: mediating role of job satisfaction

Authors: Shumaila Naz; Cai Li; Hira Salah Ud Din Khan; Muhammad Rafiq

Addresses: School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang, Jiangsu, 212013, China ' School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang, Jiangsu, 212013, China ' School of Management, Jiangsu University, 301 Xuefu Road, Zhenjiang, Jiangsu, 212013, China ' School of Economics and Management, North China Electric Power University, Beijing, 102200, China

Abstract: The aim of the study was to explore the impact of emotional intelligence on employee engagement, employee performance. It also investigated the mediating role of job satisfaction in the relationship of emotional intelligence-employee engagement, and emotional intelligence-employee performance. Data was obtained from 233 employees working in manufacturing sector of the Lahore, Pakistan using convenience sampling through self-administered survey. Theories of ability model of emotional intelligence, affective events theory, and conservation of resources COR theory was underpinned to support proposed research model. Convergent validity of studied variables and relationships were measured through measurement model and structural model of PLS-SEM respectively. The findings revealed that emotional intelligence is significantly and positively associated with employee performance and engagement directly and indirectly through job satisfaction.

Keywords: emotional intelligence; employee engagement; job satisfaction; employee performance.

DOI: 10.1504/MEJM.2019.101921

Middle East Journal of Management, 2019 Vol.6 No.5, pp.574 - 596

Received: 10 May 2018
Accepted: 27 Jun 2018
Published online: 30 Aug 2019 *

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