Title: Knowledge management perception in the Middle Eastern region: an empirical investigation within Egypt context

Authors: Abdel Moneim M. Baheeg Ahmed, Khaled Abdel Aziz Hegazy

Addresses: e-TQM College, Dubai, UAE. ' Cairo University, Cairo, Egypt

Abstract: The objectives of this study were to assess the current levels of application of Information Technology (IT) support for the implementation of Knowledge Management (KM) and other information resources in Egyptian organisations, underpinning the benefits from the effective implementation of KM and to identify the Critical Success Factors (CSFs) to develop a valid and reliable model that will serve as a good practice for the Arab world. Issues/items of importance to KM were generated by extensive literature review, case studies and non-structured interviews. A total sample of 150 questionnaires was sent to selected organisations; the response rate was 63.71%. This study has identified 33 key factors categorised under four different headings: (1) Technology, (2) KM processes, (3) Change management and (4) Top management commitment. This paper fills a gap that exists in the empirical studies literature regarding the Middle Eastern region, particularly Egypt. The paper reports on the first phase of an ongoing research project.

Keywords: knowledge management; KM; intellectual capital; information technology; Egypt; empirical study; critical success factors; Middle East; change management; top management; management commitment.

DOI: 10.1504/IJMP.2006.010150

International Journal of Management Practice, 2006 Vol.2 No.2, pp.109 - 126

Published online: 23 Jun 2006 *

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