Title: Customer voice adoption for maintenance quality improvement through MQFD and its receptivity analysis

Authors: V.R. Pramod, S.R. Devadasan, V.P. Jagathy Raj

Addresses: Department of Mechanical Engineering, NSS College of Engineering, Palakkad, 678 008, Kerala State, India. ' Department of Production Engineering, PSG College of Technology, Coimbatore, 641 004, Tamilnadu State, India. ' School of Management Studies, Cochin University of Science and Technology, Cochin University P.O., Kochi, 682 022, Kerala State, India

Abstract: This paper contributes a model called Maintenance Quality Function Deployment (MQFD), which has been developed by linking Total Productive Maintenance (TPM) and Quality Function Deployment (QFD) principles. The paper reports the results of literature and practical surveys to appraise the absence of any model linking TPM and QFD. Following this, the salient features of the MQFD model are presented. In the latter sections of the paper, the surveys aiming to check the receptivity to MQFD among different professionals are reported. The results of these surveys have been used to design a procedure for successfully implementing MQFD in organisations. The paper is concluded by claiming that the challenge of nourishing the benefits of MQFD is the new vista for future researchers.

Keywords: total productive maintenance; TPM; quality function deployment; QFD; survey; receptivity analysis; maintenance quality; quality improvement; customer voice.

DOI: 10.1504/IJMP.2006.010149

International Journal of Management Practice, 2006 Vol.2 No.2, pp.83 - 108

Available online: 23 Jun 2006 *

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