Title: A knowledge management model for enhancing quality and performance of higher education institutions: insights from Oman

Authors: Zuhair A. Al-Hemyari

Addresses: University of Nizwa, Birkat Al Mouz, P.O. Box 33, PC 616, Nizwa, Oman

Abstract: The quality and performance of higher education institutions (HEIs) are crucial to the success of HEIs in the short and long run. In this paper, a knowledge management (KM) model for HEIs is developed and proposed as an appraising mechanism that can be used to identify and monitor the quality and performance areas that are important to HEIs. The conceptualisation and operationalisation of the KM model is also articulated extensively in this paper and tested rigorously using a sample of HEIs in the form of College of Applied Sciences (CASs) in Oman. The findings from the study, which produces important implications for the Ministry of Higher Education (MoHE) as well as for HEIs, generally supports the KM model as an appraising mechanism for identifying and monitoring the quality and performance of HEIs.

Keywords: performance measurements; knowledge management; modelling; repeated measures.

DOI: 10.1504/IJQI.2019.101435

International Journal of Quality and Innovation, 2019 Vol.4 No.1/2, pp.99 - 119

Received: 29 Nov 2018
Accepted: 09 Jan 2019

Published online: 07 Aug 2019 *

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