Title: Citizens' electronic participation: a systematic review of their challenges and how to overcome them

Authors: Carlos Oliveira; Ana C.B. Garcia

Addresses: Applied Informatics Department, Universidade Federal do Estado do Rio de Janeiro, Av. Pasteur, Rio de Janeiro, Brazil ' Applied Informatics Department, Universidade Federal do Estado do Rio de Janeiro, Av. Pasteur, Rio de Janeiro, Brazil

Abstract: The evolution of the internet and the popularity of the social media have brought new possibilities for citizens' participation into government decision-making. Laws, in democratic countries, have enforced government's data and process transparency. Nevertheless, the e-government research has demonstrated that citizen's participation is still very low. This paper presents a systematic literature review of e-participation research addressing three questions: 1) what are the reasons for the low citizens' participation?; 2) what is the role of the government in e-participation?; 3) what are the current approaches to promote e-participation? Although participation is a right for which the citizens should be fighting for, they have been neglecting to act. Researchers have indicated the government still plays a central role since information and opportunities flow through the government-controlled technological platforms. Nonetheless, there is hope, to initiate a virtuous cycle in which citizens control and expand popular participation, leading to a greater demand for government action.

Keywords: systematic review; e-participation; engagement.

DOI: 10.1504/IJWBC.2019.10020619

International Journal of Web Based Communities, 2019 Vol.15 No.2, pp.123 - 150

Received: 12 Dec 2018
Accepted: 16 Jan 2019

Published online: 22 Jul 2019 *

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