Title: Leader member exchange leading service employee desired job outcomes and performance: an Indian evidence

Authors: Mushtaq A. Siddiqi; Manvinder Singh Tandon; Owais Ahmed

Addresses: The Business School, University of Kashmir, Hazratbal, Srinagar, J&K, 190001, India ' RIMT/Institute of Management and Computer Technology, Technical University, Mandigobindgarh, Sirhind, 147301, I.K. Gujral Punjab, Jalandhar, 144603, Punjab, India ' I.K. Gujral Punjab Technical University, Jalandhar, Punjab, 144603, India

Abstract: Leader member exchange theory, being an emergent theory in leadership literature, has been associated with several desired job outcomes in past. However, least research is conducted regarding job outcomes like service employee satisfaction, trust and service performance particularly in an Asian context. To plug the gap, the current study examines leader member exchange in relationship with desired employee job outcomes like employee satisfaction and trust and its influence on service performance. The current study is also an endeavour to be first research study examining the relationship in Indian service industry with integration of insurance, banking and postal service organizations. The study is conducted in Kashmir region, the northern most part of India that offers valuable findings, implications and suggestions regarding betterment of leader member exchange quality, desired job outcomes and employee service performance.

Keywords: leader member exchange; LMX; job outcomes; job satisfaction; employee trust; service performance.

DOI: 10.1504/IJSOM.2019.100970

International Journal of Services and Operations Management, 2019 Vol.33 No.3, pp.311 - 330

Received: 16 Dec 2016
Accepted: 29 May 2017
Published online: 22 Jul 2019 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article