Title: Explore relationship between total quality management and CMMI in software development organisations: a study of Chandigarh and Mohali

Authors: Kapil Jaiswal; Minakshi Garg

Addresses: Business Management, Chandigarh University, K-803, Wellington Heights-2, TDI City, Sector 117, Mohali, Punjab, 160055, India ' University School of Business, Chandigarh University, National Highway-95, Chandigarh-Ludhiana Highway, Mohali, Punjab, 140413, India

Abstract: This study analyse the linkage between total quality management (TQM) implementation and CMMI, both of which promotes continuous improvement, CMMI being, one of the most popular method of continuous improvement in Software industry. This is accomplished by analysing and comparing the extent of TQM implementation in CMMI and non-CMMI rated organisations. This descriptive study keeps the geographical scope limited to Chandigarh and Mohali area. A survey was conducted for selected software development companies through self-administered questionnaire. Using empirical data gathered from a sample of 61, obtained from convenient sampling method, findings were reported. The primary data was analysed using descriptive statistics and independent-samples t-test. It was found that CMMI and non-CMMI organisations have different level of TQM implementation with CMMI organisations having higher level implementation of TQM elements. This study will highlight to top management, the use of CMMI as one of the many ways to implement TQM in software industry.

Keywords: total quality management; TQM; CMMI; customer satisfaction; total management commitment; TMC; continuous improvement; CI; people management; PM; quality; software development; IT industry; T-test.

DOI: 10.1504/IJPOM.2019.100574

International Journal of Project Organisation and Management, 2019 Vol.11 No.2, pp.154 - 170

Received: 28 Dec 2017
Accepted: 03 Sep 2018
Published online: 04 Jul 2019 *

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