Title: Identification of critical success factors for implementation of MIS in project-based organisations and classification using Kano model

Authors: Marzieh Barkhordar; Hadi Shirouyehzad

Addresses: Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran ' Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran

Abstract: The problem is that, in spite of the effective role of management information systems (MIS) in improving decision-making in organisations, the implementations of these systems are faced challenges. This problem is especially susceptible to project-based organisations due to their nature and uncertainty. Also, a number of critical success factors (CSFs) in implementing these systems require a good way to categorise. Therefore, due to the gap, in this research, Kano method was used. So, firstly, these CSFs of the implementation of MIS were collected and then they were analysed through questionnaires by academic experts. Then, these CSFs filtered using binomial test and the final CSFs were classified using Kano method. According to the definition of Kano, it can be said that the success of MIS implementation in the project-based organisations is realised when basic characteristics are met, functional characteristics are increased and as far as possible, attractive features can be achieved.

Keywords: critical success factors; CSFs; management information system; MIS; project-based organisations; Kano's model.

DOI: 10.1504/IJPQM.2019.100140

International Journal of Productivity and Quality Management, 2019 Vol.27 No.2, pp.125 - 143

Available online: 11 Jun 2019 *

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