Title: Employee turnover intentions and the mediating effect of job satisfaction: a segmented mediation approach

Authors: Sulakshna Dwivedi; Sandeep Singh; Shashi Kapoor

Addresses: School of Business Management and Commerce, Jagat Guru Nanak Dev Punjab State Open University, Patiala-147001, India ' University School of Applied Management, Punjabi University, Patiala-147002, India ' University Business School, Panjab University Regional Centre, Ludhiana, Punjab-141001, India

Abstract: Employee churn has always remained a serious concern for HR managers. The effects of attrition are wide varying and impact the firms in terms of losses due to various costs. Attrition is a much-studied phenomenon. But there is no standard reason why employees leave an organisation. Literature reveals various antecedents of turnover intentions in Indian banking sector. The objective of this research study was to explore the role of quality of work life (QWL) in explaining job satisfaction (JS) and mediating role of job satisfaction (JS) in explaining the relationship between QWL and turnover intentions (TI) with a view to adding insight from the perspective of the reducing attrition in banking sector. Data from a sample of 499 employees from lower and middle management from private sector bank employees were collected and analysis was carried out. Results revealed a mediating role of JS in relationship between QWL and TI.

Keywords: quality of work life; QWL; job satisfaction; turnover intentions; private sector banks; attrition.

DOI: 10.1504/IJICBM.2026.155445

International Journal of Indian Culture and Business Management, 2026 Vol.38 No.3, pp.379 - 400

Received: 12 Feb 2023
Accepted: 12 May 2024
Published online: 03 Aug 2026 *

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