Title: Digital technologies to offset the knowledge divide: a systematic literature review

Authors: Chaimae Bouha; Lamiae Benhayoun

Addresses: Rabat Business School, International University of Rabat, Rabat, Morocco ' Rabat Business School, International University of Rabat, Rabat, Morocco

Abstract: Emerging technologies are increasingly pervasive across domains including knowledge management, where they enhance information processing and support strategies, but contribute to a persistent knowledge divide. This study conducts a systematic literature review spanning a decade (2014-2024) to examine how emerging technologies can mitigate this divide within organisational and social contexts, while addressing the challenges posed by the excessive digital-driven information overload. The findings highlight the contributions of artificial intelligence, big data analytics, social network platforms, and mobile applications for enhancing knowledge equity through adaptive learning and informed decision-making. However, literature lacks a thorough understanding of AI-driven information overload in terms of cognitive capacities and institutional readiness. This review calls for future research using longitudinal and large-scale studies to enhance theoretical and managerial understanding of how a multi-stakeholder approach integrating regulatory frameworks, adaptive interfaces, and inclusive educational policies bridges the digital divide while ensuring information remains accessible and manageable.

Keywords: emerging technologies; digital transformation; artificial intelligence; AI; knowledge management; knowledge divide; digital divide; information overload; psychological impact; systematic literature review.

DOI: 10.1504/IJKMS.2026.155235

International Journal of Knowledge Management Studies, 2026 Vol.17 No.3, pp.273 - 324

Received: 19 Apr 2025
Accepted: 14 Oct 2025
Published online: 29 Jul 2026 *

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