Title: Visually impaired users perception towards mobile payment service in Chennai District

Authors: V. Parvathy; D. Durairaj

Addresses: Department of Commerce, College of Science and Humanities, SRM Institute of Science and Technology, Kattankulathur, Tamil Nadu, India ' Department of Commerce, College of Science and Humanities, SRM Institute of Science and Technology, Kattankulathur, Tamil Nadu, India

Abstract: After the pandemic, the usage of digital payment platforms has been increased, in India digital platforms which is available for transactions are digital wallets, RTGS/NIFT, immediate payment systems, etc. Third-party applications providers are also frequently used by Indians such as Google Pay, Paytm, BHIM, and Mobikwik because it is easy to carry the transaction, touch and tap are enough to complete the successful transaction, now we have to think about the visually challenged users. yes, they are also using the smartphone as like a sighted person with the support of a talkback facility, visually challenged users are also slowly adopting the digital platform since it is time savings and low cost. In this study, the researcher found that visually impaired users prefer to use Google Pay for instant money transfers; technical and third-party service is the direct influencing factor that triggers them to use this digital platform.

Keywords: digital payment; visually impaired users; third-party application providers; TPAP; technical services; third-party services; talkback.

DOI: 10.1504/IJBIS.2026.154681

International Journal of Business Information Systems, 2026 Vol.52 No.3, pp.398 - 413

Received: 22 Dec 2021
Accepted: 23 Oct 2022
Published online: 10 Jul 2026 *

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