Title: Evaluating the effectiveness of business continuity management practices in hotels: evidence from Surigao del Sur, Philippines

Authors: Gretchen Yarra L. Erno

Addresses: Department of Business Management, North Eastern Mindanao State University, Surigao del Sur, Philippines

Abstract: In today's turbulent global climate, the hotel business must respond to crises in order to maintain resilience and sustainability. This study assesses the effectiveness of business continuity management (BCM) methods in the hotel industry in Surigao del Sur, Philippines, an area prone to numerous disruptions. Using a descriptive study approach, data were collected from 28 hotels using a Likert-scale questionnaire completed by management and employees. The findings show that, while certain policies, such as freezing capital expenditures and reallocating funds, were successfully implemented, gaps exist in areas such as stress testing of important resources and research assistance. The report emphasises the importance of continual development in BCM methods and suggests that hotels form proactive risk management teams and incorporate scientific findings into their crisis preparedness and response plans.

Keywords: effectiveness; business continuity management; practices; hotels; Philippines.

DOI: 10.1504/IJBCRM.2026.154517

International Journal of Business Continuity and Risk Management, 2026 Vol.16 No.2, pp.143 - 165

Received: 29 Jul 2025
Accepted: 14 Feb 2026
Published online: 02 Jul 2026 *

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