Title: An expanded IS success model for enterprise resource planning systems

Authors: Mustafa Cemil Karacadag; Bulent Erenay

Addresses: University of Pittsburgh, Pittsburgh, PA, USA ' Haile College of Business, Northern Kentucky University, Highland Heights, KY, USA

Abstract: Enterprise resource planning (ERP) systems require significant investment in terms of capital, time, and effort by organisations, and success of the information systems post implementation is a critical issue for organisations. This study proposes a comprehensive information system (IS) success model, developed based on the widely used DeLone and McLean IS success framework, in the context of ERP systems. This study identifies three non-technological IS factors, workforce quality, process quality, and organisational quality, to predict the success of ERP systems. A structural equation model was deployed using the data collected from 214 medium and large sized companies which utilised various ERP software in Turkey. The results support the typical IS success factors associated with ERP success, and show that quality of systems, quality of information, and proposed non-technological IS components have significant effects on user satisfaction. Research findings can be used to increase user satisfaction from ERP systems in organisations.

Keywords: information systems; IS success; enterprise resource planning; ERP; structural equation modelling; SEM; workforce quality; Turkey.

DOI: 10.1504/IJBIS.2026.153632

International Journal of Business Information Systems, 2026 Vol.52 No.1, pp.73 - 103

Received: 21 Mar 2021
Accepted: 14 Jul 2022
Published online: 19 May 2026 *

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