Title: The impact of the excellence awards in creating and sustaining a culture of excellence from the assessors' perspectives

Authors: Khleef A. Alkhawaldeh; Ross L. Chapman

Addresses: Department of Business Administration, Princess Sumaya University for Technology PSUT, Amman, Jordan ' School of Business and Law, CQ University, Sydney, Australia

Abstract: This research examined the impact of the excellence awards in creating and sustaining a culture of excellence from the point of view of excellence assessors. It also investigated the relationship between the impact of excellence awards on the examined pillars of excellence (future shaping and agility, alignment and integration, and sustainable performance) and the impact of excellence awards on creating and sustaining a culture of excellence. The results showed that the impacts of excellence awards on future shaping and agility, and alignment and integration are slightly below the moderate level but statistically different from it, while the impacts of excellence awards on sustainable performance, and creating and sustaining a culture of excellence are not statistically different from the moderate level. The results also indicated that there are statistically significant relationships between the impacts of excellence awards on these excellence pillars and impact of excellence awards on creating and sustaining a culture of excellence.

Keywords: excellence; excellence awards; excellence culture; future shaping; agility; alignment; sustainable performance; excellence assessors; Middle East.

DOI: 10.1504/IJBEX.2026.153533

International Journal of Business Excellence, 2026 Vol.38 No.4, pp.542 - 561

Received: 17 Jul 2021
Accepted: 26 Jun 2022
Published online: 13 May 2026 *

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