Title: Investigating digitalisation level at selected private banks: towards a digitalisation guide

Authors: Tibebe Beshah; Flagot Meshesha

Addresses: School of Information Sciences, Addis Ababa University, Addis Ababa, Ethiopia ' School of Information Sciences, Addis Ababa University, Addis Ababa, Ethiopia

Abstract: Globally, all sectors of the economy broadly use digital technologies. In connection to this, knowing the digitalisation level is helpful for companies in many ways. Today's enterprises also aim to gauge their level of digitalisation in order to maintain competitive advantage in an increasingly digital environment Thus, this study aimed to investigate the digitalisation level and propose digitalisation improvement guide at selected private banks. Knowing the level of digitalisation is helpful in identifying where potential improvements are needed and in setting strategic priorities. By leveraging digitisation, banks can offer improved customer service. A combination of quantitative and qualitative methods was used. The digitalisation level of the selected private banks was determined based on certain dimensions. The result indicates that the digitalisation level of private banks is found to be at 'good' level with some variations from bank to bank. Finally, a digitalisation guide is proposed for future improvement.

Keywords: digitalisation; digitalisation level dimension; private banks; Zemen Bank; NIB Bank; Abyssinia Bank; human capital; digital strategy.

DOI: 10.1504/EG.2026.153486

Electronic Government, an International Journal, 2026 Vol.22 No.3, pp.264 - 276

Received: 31 Dec 2023
Accepted: 25 Mar 2025
Published online: 11 May 2026 *

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