Title: Logistics determinants for managing value chain and developing business policies: critical insights for sustainability and total logistics modelling

Authors: Sanju Kumar Nishad; Ajit Kumar Singh; Somnath Singroul; Atul Kumar Sahu

Addresses: Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, 495009, India ' Jaipuria Institute of Management, Jaipur, 302033, India ' Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, 495009, India ' Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, 495009, India

Abstract: Logistic modelling and benchmarking of logistics determinants is presented in study to report critical dimensions related to Logistics streams. The study presented 27 determinants related with logistics infrastructure and recognised many proportions associated with customers perceptions, purchaser perceived principles and customers buying behaviour for developing logistics policies and to evade resilient. The evaluation based on Fuzzy-MoSCoW analysis is done, where 'Must-Have' attributes are identified, which are further appraised using Fuzzy-DEMATEL approach to represent significant directions under logistic modelling. In study, Logistic framework is presented to portray a complete picture of logistics dimensions under one roof. Here, 10 determinants are found as 'Must-have' attributes, which reveal that the un-availability of these attributes will result dissatisfaction. Six determinants are found as "Should-Have", six determinants are found as "Could-Have", five determinants are found as "Won't-Have" attributes, which reveal that the inclusion of these determinants will not affect consumer satisfaction.

Keywords: fuzzy-DEMATEL; MoSCoW; must-have; logistic modelling; benchmarking; sustainability.

DOI: 10.1504/IJVCM.2026.153338

International Journal of Value Chain Management, 2026 Vol.15 No.3, pp.318 - 346

Received: 08 Nov 2024
Accepted: 22 Apr 2025
Published online: 01 May 2026 *

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