Title: Operational governance practices and their impact on return on investment

Authors: Khleef Ahmed Alkhawaldeh

Addresses: Department of Business Administration, Princess Sumaya University for Technology (PSUT), Amman, Jordan

Abstract: This research examined operational governance practices and the relationship between operational governance practices and return on investment. Operational governance practices related to structure, strategy, resources and processes were measured through a questionnaire distributed to directors responsible for organisational development functions in service companies in Jordan. The return on investment of these service companies for the year 2022 is published on the Jordanian Securities Depository Center website. Results indicated that self-reported operational governance practices across the areas of structure, strategy, resources and processes are not statistically significantly lower than 'very good = 4' on the five-point response scale. The results also indicated that there are positive, statistically significant relationships between operational governance practices and return on investment for service companies in Jordan. The study showed that governance practices extend to various organisational and institutional capabilities in the company. The results support the focus on operational governance practices in service companies that seek to improve their return on investment and overall performance.

Keywords: governance; operational governance practices; performance; return on investment.

DOI: 10.1504/IJPQM.2026.153325

International Journal of Productivity and Quality Management, 2026 Vol.47 No.4, pp.529 - 539

Received: 19 Jan 2024
Accepted: 28 Jan 2024
Published online: 01 May 2026 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article