Title: Quality and reliability management in research and development - a review

Authors: Manmeet Singh; Nilesh Ware

Addresses: Department of Technology Management, Defence Institute of Advanced Technology, Pune – 411025, India ' Department of Technology Management, Defence Institute of Advanced Technology, Pune – 411025, India

Abstract: Quality and reliability management aims at delivering a high-quality product that meets the requirements of the customer. The aim of the research is to identify various quality and reliability factors that result in the advancement of the quality of an engineering product and illustrate their usefulness during different design stages. A literature survey is carried out to review the criteria for identifying quality indicators contributing to quality and reliability management. The usefulness of quality factors during different life cycle stages of the R&D product has also been analysed through a focus group study. The research shows the importance of quality attributes, which contribute to customer satisfaction. The various quality and reliability factors, such as failure management through failure identification and analysis, human factor awareness and training, optimisation of cost, process improvement by following best practices, and quality assurance through standards, are the key indicators for determining the quality of an R&D product.

Keywords: quality and reliability management; quality factors; R&D management; research and development.

DOI: 10.1504/IJPQM.2026.153322

International Journal of Productivity and Quality Management, 2026 Vol.47 No.4, pp.409 - 430

Received: 06 May 2023
Accepted: 09 Jan 2024
Published online: 01 May 2026 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article