Article: Technophobia and ICT device adaptability in financial services workers Journal: International Journal of Electronic Finance (IJEF) 2026 Vol.15 No.2 pp.170 - 188 Abstract: As the use of ICT equipment permeates the knowledge workforce, the study of technophobia, as well as the impact of technology on people's professional and personal lives, becomes increasingly important. This study extracts numerous work-life balance characteristics and links their relationships with workers' adaption to ICT gadgets. The rapid advancement of technological advances has outpaced society's expectations. Technical discoveries are frequent and stressful for many workers and students in technology organisations. Working people often experience technological stress. We do not know how much techno-stress affects higher education workers' physical and emotional health or job performance. Qualitative methods were used. When technology malfunctioned, workers were more concerned about it because they could not regulate it, which negatively affected worker outcomes. This study also examines whether personal variables like gender, age, and geography affect workers' adaption to technology and their work-life balance. A total of 256 respondents from five financial services sector professionals in the study area provided data for this study. The study found that workers' location affects their technology adaption and time management, which are critical to work-life balance. Inderscience Publishers - linking academia, business and industry through research

Title: Technophobia and ICT device adaptability in financial services workers

Authors: Herald M. Dhas; R. Jackulin Ancy; Santhiya Sreejith; R. Kavitha Rani

Addresses: Department of Business Studies and Centre for Research, Scott Christian College (Autonomous), Nagercoil, Tamil Nadu, India ' Department of Management Studies, Noorul Islam Centre for Higher Education, Kumarakovil, Tamil Nadu, India ' Department of Management Studies, Noorul Islam Centre for Higher Education, Kumarakovil, Tamil Nadu, India ' Department of Management Studies, Noorul Islam Centre for Higher Education, Kumarakovil, Tamil Nadu, India

Abstract: As the use of ICT equipment permeates the knowledge workforce, the study of technophobia, as well as the impact of technology on people's professional and personal lives, becomes increasingly important. This study extracts numerous work-life balance characteristics and links their relationships with workers' adaption to ICT gadgets. The rapid advancement of technological advances has outpaced society's expectations. Technical discoveries are frequent and stressful for many workers and students in technology organisations. Working people often experience technological stress. We do not know how much techno-stress affects higher education workers' physical and emotional health or job performance. Qualitative methods were used. When technology malfunctioned, workers were more concerned about it because they could not regulate it, which negatively affected worker outcomes. This study also examines whether personal variables like gender, age, and geography affect workers' adaption to technology and their work-life balance. A total of 256 respondents from five financial services sector professionals in the study area provided data for this study. The study found that workers' location affects their technology adaption and time management, which are critical to work-life balance.

Keywords: adaptability; ICT devices; work life integration; technophobia; financial services; industry workers; substantial relationship.

DOI: 10.1504/IJEF.2026.152734

International Journal of Electronic Finance, 2026 Vol.15 No.2, pp.170 - 188

Received: 11 May 2023
Accepted: 02 Oct 2023
Published online: 08 Apr 2026 *

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Title: Technophobia and ICT device adaptability in financial services workers

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