Title: Crisis intervention: crisis management technique for adaptation of the online community to risks

Authors: Solomiia Fedushko; Natalia Kryvinska; Yuriy Syerov; Olha Trach

Addresses: Comenius University in Bratislava, Bratislava, Slovakia; Lviv Polytechnic National University, Lviv, Lviv Oblast, Ukraine ' Faculty of Management, Comenius University in Bratislava, Bratislava, Slovakia ' Faculty of Management, Comenius University in Bratislava, Bratislava, Slovakia; Lviv Polytechnic National University, Lviv, Lviv Oblast, Ukraine ' Lviv Polytechnic National University, Lviv, Lviv Oblast, Ukraine

Abstract: This paper presents an adaptation of online communities to manage crises effectively. With the COVID-19 pandemic forcing many activities to move to the online environment, online communities have become increasingly vulnerable to crises. The uncertainty surrounding crises poses significant project management risks in various areas. Therefore, developing effective strategies for crisis adaptation in online communities is crucial. The authors propose a decision-making framework for managing online university communities to mitigate risks. This approach was implemented in six university online communities. The algorithm was developed to adapt online communities to a crisis and prevent them from falling into risks or crises. The algorithm considers factors generated by the COVID-19 crisis. The algorithm results are recorded and submitted to the project manager and stored in the project documentation database for permanent analysis of the university's online community. This approach allows online communities to manage crises effectively and reduce the associated risks. This study emphasises the importance of adapting online communities to the risks associated with managing crises. It provides a practical framework for decision-making and a well-designed algorithm that can prevent online communities from falling into risks or crises. This research has significant implications for managing crises in the online community and is used by universities and other organisations.

Keywords: online community; crisis intervention; project management; user; information content; COVID-19; pandemic; social network.

DOI: 10.1504/IJGUC.2026.152717

International Journal of Grid and Utility Computing, 2026 Vol.17 No.2, pp.136 - 148

Received: 16 Sep 2022
Accepted: 09 Jul 2023
Published online: 07 Apr 2026 *

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