Title: Technology-mediated multimodal approach and its impact on learning satisfaction and perceived learning acquisition

Authors: Lan Ma; Long She; Arghya Ray; Saeed Pahlevan Sharif

Addresses: Department of Marketing Strategy & Innovation, Sunway Business School, Sunway University, Sunway City, Selangor, Malaysia ' Department of Economics and Finance, Sunway Business School, Sunway University, Sunway City, Selangor, Malaysia ' Management Information Systems and Analytics, IMI Kolkata, Kolkata, West Bengal, India ' Taylor's Business School, Taylor's University, Subang Jaya, Selangor, Malaysia

Abstract: There is a rise in the use of technology mediated multimodal approach in higher education. Studies focusing on how the integration of technology mediated multimodal education tools in a physical classroom impact students' overall learning experience is limited. The study attempts to address this gap through the lenses of learners' perceived multimodal representations through perceived classroom interactions (learner-instructor, learner-learner, learner-content), engagements (cognitive, emotional, behavioural), learning satisfaction and learning acquisition. A purposive sampling technique was adopted. A cross-sectional study on 375 Chinese college students (62.1% female) with an experience in the MOOC-mediated physical classroom found that the implementation of multimodal media impacted learners' perceived learning acquisition through increased learning interactions, engagements and satisfaction. Results show that multimodality increases learners' interaction with the course content, while their emotional engagement contributed the most to learning satisfaction. This study will help to understand what factors affect learning satisfaction and acquisition in technology-mediated multimodal scenarios.

Keywords: multimodal representations; technology-mediated learning; MOOCs; interaction and engagement; learning satisfaction; perceived learning acquisition.

DOI: 10.1504/IJMIE.2026.151700

International Journal of Management in Education, 2026 Vol.20 No.2, pp.176 - 200

Published online: 16 Feb 2026 *

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