Title: Prioritisation of critical operational factors and designing a decision-making model for attaining supply chain resilience through digitalisation

Authors: T.S. Deepu; V. Ravi

Addresses: Department of Humanities, Indian Institute of Space Science and Technology, Thiruvananthapuram, Kerala, India ' Department of Humanities, Indian Institute of Space Science and Technology, Thiruvananthapuram, Kerala, India

Abstract: Resilience management based on digitalisation is gaining relevance due to advancements in digital technology and uncertainty in the business environment. Accordingly, this study has prioritised the critical operational factors influencing supply chain resilience through digitalisation. We also propose a decision-making model for selecting the most suitable emerging technology solution for attaining resilience. An analytic hierarchy process integrated technique for order preference by similarity to ideal solution built-in with decision-making model method is used in this research. This integrated approach facilitates selecting the emerging technology solution considering the influence of critical operational factors. Fifteen critical operational factors were identified into three major dimensions for effective management. Study's findings reveal that information sharing capability, risk management capability and technological competency are the most influencing factors. Validation of prioritised critical operational factors is done through case evaluation and verified based on existing literature.

Keywords: supply chain resilience; SCR; digitalisation; critical operational factors; COFs; decision-making model.

DOI: 10.1504/IJBIS.2026.150760

International Journal of Business Information Systems, 2026 Vol.51 No.1, pp.99 - 127

Received: 07 May 2022
Accepted: 11 May 2022
Published online: 23 Dec 2025 *

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