Title: What makes organisations resilient during COVID-19 pandemic? The essential role of strategic human resource management practices and IT infrastructure

Authors: Mohammad Ali Yousef Yamin; Mehmet Kiziloglu

Addresses: Department of Human Resources Management, College of Business, University of Jeddah, Jeddah, Saudi Arabia ' Management and Organization Department, Pamukkale University, Kinikli Campus, Turkey

Abstract: The role of strategic human resource management (SHRM) has been validated in achieving organisational performance. Nevertheless, SHRM factors have been rarely studied to investigate organisational resilience and sustainability. Drawing on the task technology fit model, IT infrastructure and strategic human resource factors this study develops an integrative research model to investigate organisational resilience and sustainability during COVID-19 pandemic. In addition to that the moderating effect of employee psychological health is conceptualised between organisational resilience and sustainability. Using convenience sampling approach 320 questionnaires were retrieved for inferential analysis. Results indicate significant impact of employee ability, opportunity enhancing, motivation enhancing, IT infrastructure, technology and task characteristics in measuring organisational resilience with substantial variance R² 78.8%. Practically, this research suggests that during COVID-19 pandemic organisational resilience and sustainably could be achieved through adequate IT infrastructure, task characteristics and employee psychological health.

Keywords: strategic human resource management; task characteristics; technology characteristics; IT Infrastructure; psychological health; organisational resilience; sustainability; COVID-19.

DOI: 10.1504/IJBIS.2025.150750

International Journal of Business Information Systems, 2025 Vol.50 No.4, pp.427 - 450

Received: 12 Feb 2022
Accepted: 05 Mar 2022
Published online: 23 Dec 2025 *

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