Title: Staff records management practices by registry staff: influence of institutional factors in Kaduna State University, Kaduna, Nigeria

Authors: Ismaila Adamu; Hardik Bhadeshiya; Sahabi Muhammad Kabir

Addresses: Department of Commerce and Business Management, The Maharaja Sayajirao University of Baroda, Vadodara, Gujarat, India ' Department of Commerce and Business Management, The Maharaja Sayajirao University of Baroda, Vadodara, Gujarat, India ' Kaduna State University, PMB 2339, Tafawa Balewa Way, Kaduna, KD, Nigeria

Abstract: The study investigated staff records management practices by registry staff: influence of institutional factors in Kaduna State University (KASU) Kaduna, Nigeria. A sample size of 140 out of 220 registry staff was obtained using Krejcie and Morgan's 1970 formula. The researchers employed the questionnaire as the research instrument for collecting data. A validated and structured questionnaire was used for data collection. Cronbach's alpha reliability coefficients for the constructs ranged from 0.83 to 0.95. The results demonstrated that institutional variables had a favourable and substantial impact on staff records management practises at the KASU registry. It is advised that KASU should consider political factors more to sustain staff records management practices because political factors significantly impact staff records management practices.

Keywords: institutional factors; staff records; records management practices; Kaduna State University; KASU; registry; Nigeria.

DOI: 10.1504/IJSOM.2025.150653

International Journal of Services and Operations Management, 2025 Vol.52 No.4, pp.530 - 548

Received: 16 May 2023
Accepted: 28 Sep 2023
Published online: 19 Dec 2025 *

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