Title: Cultivating productivity among women employees: the dynamic role of psychological well-being, emotional exhaustion, and conflict management

Authors: C. Divyakala; A. Vasumathi

Addresses: VIT Business School, VIT University, Vellore-632 014, Tamil Nadu, India ' VIT Business School, VIT University, Vellore-632 014, Tamil Nadu, India

Abstract: The study delves into moderation effects, unveiling how the conflict management climate intricately influences psychological well-being, emotional exhaustion, and productivity. The research demonstrates that a positive conflict management climate amplifies the favourable impact of psychological well-being on productivity while mitigating the adverse effects of emotional exhaustion on work performance. The study provides a comprehensive analysis of these variables, their means, standard deviations, and interrelationships. The climate of conflict management variable indicates varying perceptions, with a significant positive correlation linking it to psychological well-being, and a negative correlation with emotional exhaustion. the findings stress the central role of effective conflict resolution strategies in nurturing an environment that promotes both worker well-being and heightened productivity. the complex associations with productivity reveal a delicate balance where enhanced well-being, effective conflict resolution practices, and reduced emotional exhaustion contribute to improved work output.

Keywords: psychological well-being; PWB; emotional exhaustion; productivity; women; workplace; conflict management.

DOI: 10.1504/IJSOM.2025.150650

International Journal of Services and Operations Management, 2025 Vol.52 No.4, pp.437 - 456

Received: 16 Sep 2023
Accepted: 20 Sep 2023
Published online: 19 Dec 2025 *

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