Article: Challenges in digital classrooms: evaluating teachers' perspectives through analytic hierarchy process Journal: International Journal of Management in Education (IJMIE) 2026 Vol.20 No.1 pp.21 - 47 Abstract: The present study attempts to identify the critical challenges encountered by teachers of Higher Educational Institutions (HEIs) in digital classrooms. A framework of 13 challenges is proposed which are categorised under 5 key dimensions, i.e., 'institute-related challenges', 'technology-related challenges', 'teaching-related challenges', 'student-related challenges' and 'teachers' personal challenges'. To prioritise these challenges, the study employs the Analytic Hierarchy Process (AHP) technique, which is a Multi-Criteria Decision-Making (MCDM) methodology. Pair-wise comparison data, collected from 52 teachers across three HEIs in Delhi (India), is used to calculate the relative weights of challenges. Through a structured and quantitative analysis of the proposed challenges using AHP, the study provides objective insights into their relative importance. The findings of the study indicate that the teachers consider 'teaching-related challenges' and 'technology-related challenges' to be the biggest challenges while using digital classrooms. The findings are significant in guiding policy-makers and HEIs in addressing the most critical barriers to effective digital teaching and ensuring better integration of technology in higher education. Inderscience Publishers - linking academia, business and industry through research

Title: Challenges in digital classrooms: evaluating teachers' perspectives through analytic hierarchy process

Authors: Kriti Priya Gupta; Deepa Goel

Addresses: Symbiosis Centre for Management Studies (SCMS), Noida, Uttar Pradesh, India; Symbiosis International (Deemed University), Pune, Maharashtra, India ' IMS Ghaziabad, University Courses Campus, Ghaziabad, Uttar Pradesh, India

Abstract: The present study attempts to identify the critical challenges encountered by teachers of Higher Educational Institutions (HEIs) in digital classrooms. A framework of 13 challenges is proposed which are categorised under 5 key dimensions, i.e., 'institute-related challenges', 'technology-related challenges', 'teaching-related challenges', 'student-related challenges' and 'teachers' personal challenges'. To prioritise these challenges, the study employs the Analytic Hierarchy Process (AHP) technique, which is a Multi-Criteria Decision-Making (MCDM) methodology. Pair-wise comparison data, collected from 52 teachers across three HEIs in Delhi (India), is used to calculate the relative weights of challenges. Through a structured and quantitative analysis of the proposed challenges using AHP, the study provides objective insights into their relative importance. The findings of the study indicate that the teachers consider 'teaching-related challenges' and 'technology-related challenges' to be the biggest challenges while using digital classrooms. The findings are significant in guiding policy-makers and HEIs in addressing the most critical barriers to effective digital teaching and ensuring better integration of technology in higher education.

Keywords: digital classrooms; higher educational institutions; analytic hierarchy process; prioritisation.

DOI: 10.1504/IJMIE.2026.150262

International Journal of Management in Education, 2026 Vol.20 No.1, pp.21 - 47

Received: 16 May 2024
Accepted: 24 Sep 2024
Published online: 05 Dec 2025 *

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Title: Challenges in digital classrooms: evaluating teachers' perspectives through analytic hierarchy process

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