Title: Competencies and organisational culture: an impact analysis to determine managerial effectiveness

Authors: Mahak Mahajan; Hemant Bhanawat; B.P. Bijay Sankar; Jai Kumar Sharma

Addresses: Eternal University, Baru Sahib, Himachal Pradesh, India ' NICMAR Institute of Construction Management and Research, Delhi NCR, Bahadurgarh Haryana 124507, India ' Birla Global University, Odisha, India ' Eternal University, Baru Sahib, Himachal Pradesh, India

Abstract: This study focuses on competencies and their role in increasing employees' effectiveness in the higher educational institutions (HEIs) in Delhi-NCR. Additionally, the significance of organisational culture in improving the performance of these employees was also taken into consideration. This exploratory study has used a structured questionnaire to collect the data from executives, administrative and academic employees as respondents who were chosen from Delhi-NCR using a multi-stage sampling technique. One hundred sixty usable samples were gathered and analysed for factor analysis using SPSS and AMOS version 22.0. The results highlight the association between competencies and managerial effectiveness, which organisational culture improved. It is essential to develop an organisational culture that emphasises the influence of competencies on managerial effectiveness for the organisational success and growth of HEIs. Employees with a true blend of interpersonal and professional competencies and adapting to the organisational culture effectively contribute to the competitive advantage of HEIs, thus adding to the study's novelty.

Keywords: competencies; organisational culture; managerial effectiveness; performance; higher educational institutions; HEIs.

DOI: 10.1504/IJBEX.2025.149874

International Journal of Business Excellence, 2025 Vol.37 No.3, pp.295 - 309

Received: 30 Sep 2021
Accepted: 28 Nov 2021
Published online: 17 Nov 2025 *

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