Title: Readiness assessment of integrated manufacturing business excellence model in the Indian manufacturing industry using multi-grade fuzzy approach

Authors: K.P. Paranitharan; Venkataraman Balaji; M.S. Sabitha; T. Ramesh Babu

Addresses: TVS Sensing Solutions Private Limited, Madurai-Melur Road, Vellaripatti, Madurai, 625122, India ' TVS Sensing Solutions Private Limited, Madurai-Melur Road, Vellaripatti, Madurai, 625122, India ' TVS Sensing Solutions Private Limited, Madurai-Melur Road, Vellaripatti, Madurai, 625122, India ' College of Engineering Guindy, Anna University, Chennai, 600025, Tamil Nadu, India

Abstract: Today manufacturing industries are moving towards quality and manufacturing management practices in an integrated manner for maintaining high-level performance and sustainability. In support of this, an integrated manufacturing business excellence system (IMBES) assessment model is developed, which comprises three levels and consists of ten enablers, divided into 25 criteria for obtaining information about the performance and sustainability readiness of an organisation. To which, the multi-grade fuzzy (MGF) logic approach has been proposed for assessing the performance and sustainability readiness. The ABC manufacturing organisation was taken as a case study to implement the IMBES model. The data were gathered by experts from the ABC and tested using the MGF approach. The IMBES index value was enumerated, and further these enablers were classified using IPA and the weak criteria were identified through PII. The result ensures that the organisation readiness exercise would be suitable for the IMBES model to survive in the competitive market environment.

Keywords: readiness; integrated manufacturing business excellence system; IMBES; multi-grade fuzzy; MGF; performance importance index; PII; importance performance analysis; IPA; sustainability.

DOI: 10.1504/IJBEX.2025.149873

International Journal of Business Excellence, 2025 Vol.37 No.3, pp.310 - 331

Received: 30 Nov 2021
Accepted: 05 Dec 2021
Published online: 17 Nov 2025 *

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