Title: Human excellence maturity model: leveraging human resource management to achieve operational excellence

Authors: Sebastiano Di Luozzo; Marco Marino; Massimiliano M. Schiraldi

Addresses: Department of Enterprise Engineering, 'Tor Vergata' University of Rome, Via del Politecnico 1, 00133 Roma, Italy ' 'Tor Vergata' University of Rome, Via del Politecnico 1, 00133 Roma, Italy ' Department of Enterprise Engineering, 'Tor Vergata' University of Rome, Via del Politecnico 1, 00133 Roma, Italy

Abstract: The objective of this paper is to propose a maturity framework in the human resource domain ('human excellence maturity model' - HEMM), with the aim of supporting organisations in achieving operational excellence through the adoption of human resource management (HRM) practices. The paper firstly provides an in-depth and original literature review regarding both HRM practices and the state of the art of human maturity models. Successively, a general maturity framework to assess and improve HRM processes for the achievement of operational excellence is proposed. The model structure allows one to identify the level of organisational maturity through a set of achievements, along with best practices and practical examples to translate the proposed indications into operational practices and to determine the critical areas of improvement for the organisation.

Keywords: human excellence maturity model; HEMM; operational excellence; human factor; business improvement; operations management; supply chain management.

DOI: 10.1504/IJBEX.2025.149750

International Journal of Business Excellence, 2025 Vol.37 No.2, pp.237 - 255

Received: 11 Nov 2021
Accepted: 20 Nov 2021
Published online: 12 Nov 2025 *

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