Title: The moderating role of psychological flexibility in the effect of job demands-resources mismatch on turnover intention: an organisational study in Turkiye

Authors: Yasemin Gülbahar

Addresses: Dr. Ministry of Family and Social Services, Turkiye

Abstract: This study examined turnover intention in employees of Ürgüp, Nevşehir's four and five-star hotels, focusing on job demands-resources mismatch and psychological flexibility in Turkiye. We hypothesised that mismatches trigger negative outcomes like stress and turnover intention. Psychological flexibility, defined as openness to challenging internal experiences and value-consistent behaviour, was expected to buffer this relationship. Data from 755 participants were collected via an online survey. Structural equation modelling confirmed psychological flexibility moderates the effect of job demands-resources mismatch on turnover intention. Our findings indicate that employees with high psychological flexibility manage negative mismatch impacts more effectively, reducing their desire to leave. Conversely, those with low psychological flexibility are more vulnerable, significantly increasing their turnover intention. All hypotheses were supported. This research contributes to organisational behaviour literature, offering insights for the tourism sector to reduce employee turnover and enhance well-being.

Keywords: psychological flexibility; job demands-resources mismatch; turnover intention; tourism sector; Turkiye.

DOI: 10.1504/IJEWE.2025.149694

International Journal of Environment, Workplace and Employment, 2025 Vol.9 No.3, pp.231 - 248

Received: 17 Jul 2025
Accepted: 11 Aug 2025
Published online: 10 Nov 2025 *

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