Title: E-learning system and its outcomes: the role of self-efficacy in the IS success model

Authors: Mohammed Ali; Fawad Ahmed

Addresses: College of Business Administration, Merowe University of Technology, Merowe, Sudan ' Entrepreneur College (Taicang), Xi'an Jiaotong-Liverpool University, Suzhou, China

Abstract: This research paper investigates the pivotal role of self-efficacy in predicting outcomes within the context of e-learning. Drawing upon the DeLone and McLean (DL&ML) information system success model and extending it to encompass the influence of self-efficacy, this study addresses a notable gap in the literature regarding the specificities of e-learning in Sudan - a nation facing significant educational challenges, including conflicts. The data obtained from 157 students engaged with an e-learning system at one of Sudan's universities. The results reveal that service quality and self-efficacy have a positive effect on user satisfaction and system use. The outcomes, as explained by system use and user satisfaction, aid in the improvement of e-learning strategies and provide insight into e-learning outcomes. This research seeks to extend the DL&ML model to incorporate self-efficacy as a determinant of e-learning success, thereby offering valuable insights for enhancing the efficacy of virtual education initiatives in developing country.

Keywords: e-learning system; self-efficacy; information system; DL& ML IS success model; Sudan.

DOI: 10.1504/IJTEL.2025.149380

International Journal of Technology Enhanced Learning, 2025 Vol.17 No.4, pp.413 - 436

Received: 28 Feb 2024
Accepted: 28 Apr 2024
Published online: 28 Oct 2025 *

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