Title: Performance evaluation of international standard certification organisations and development of an operational model for it in Pakistan

Authors: Muhammad Bilal Mirza; Nawar Khan

Addresses: Faculty of Management Sciences, Riphah International University, Islamabad, Pakistan ' Faculty of Management Sciences, Riphah International University, Islamabad, Pakistan

Abstract: The purpose of the study is to examine the performance evaluation of ISO management system standards on the performance of business companies with the mediating role of consulting firms and the moderating role of the Government of Pakistan (GoP) to enhance the quality of products and performance of business companies. This research adopts a quantitative approach with a positive examination and cross-sectional exploration was chosen to collect data from upper-level management, middle-level management and lower-level management. The data was collected from manufacturing and service industry through the Chamber of Commerce and Industries of Pakistan. The results of this research are that the GoP is not giving any incentives to the business community and it becomes difficult for small and medium enterprises (SMEs) to adopt ISO certification to compete internationally and also, maintain the quality of products and meet customer satisfaction. The main cause for less total ISO standard certification in Pakistan is the excessive cost and the lack of interest by the GoP.

Keywords: ISO standards; performance analysis; government initiatives; International Register of Certificated Auditors; IRCA; commercial companies of Pakistan; Pakistan.

DOI: 10.1504/IJPQM.2025.148953

International Journal of Productivity and Quality Management, 2025 Vol.46 No.2, pp.257 - 273

Received: 13 Jan 2023
Accepted: 10 Aug 2023
Published online: 06 Oct 2025 *

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