Title: Towards a tridimensionality model to measure the digital maturity of industrial small and medium enterprises

Authors: Benjamin Dethine; Davy Monticolo; Daniel Galvez; Manon Enjolras

Addresses: Equipe de Recherche sur les Processus Innovatifs (ERPI), University of Lorraine, EA 3767, 8, rue Bastien Lepage, Nancy 54010, France ' Equipe de Recherche sur les Processus Innovatifs (ERPI), University of Lorraine, EA 3767, 8, rue Bastien Lepage, Nancy 54010, France ' University of Santiago, Av Libertador Bernardo O'Higgins 1058, Santiago, Región Metropolitana, Chile ' Equipe de Recherche sur les Processus Innovatifs (ERPI), University of Lorraine, EA 3767, 8, rue Bastien Lepage, Nancy 54010, France

Abstract: The digital transformation is a movement that affects many fields, from health to industry to finance. If most companies have understood the need to integrate this movement into their strategy, some face difficulties understanding the need to adapt and take these changes into account in their development. This is particularly the case for small companies engaging in their digital transformation. These profound changes then require the implementation of action plans, the mobilisation of additional resources, investments, new human resources, and evolutions in business practices. The literature shows that the assessment of competencies and the assessment of organisational capacity are part of the measurement of digital maturity. Considering small and medium-sized industrial companies and highlighting their characteristics, the study will present a global model based on three dimensions, organisational, human, and digital, to measure the digital maturity of these companies to be assessed through practices.

Keywords: digital transformation; evaluation; framework; industrial SME; digital maturity.

DOI: 10.1504/IJBIS.2025.147812

International Journal of Business Information Systems, 2025 Vol.49 No.4, pp.571 - 600

Received: 22 Jun 2021
Accepted: 23 Oct 2021
Published online: 04 Aug 2025 *

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