Title: Identifying the predictors of business excellence: an empirical evidence from Dubai public entities

Authors: Ali Alnyeadi; Meor Azli; Mohd Faiz Hilmi; Anas Abudaqa; Gouher Ahmed

Addresses: School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia ' School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia ' School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia ' School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia ' School of Business, Skyline University College, Sharjah, UAE

Abstract: Organisational culture is inclusive of the norms of members within an organisation. These are experienced by the individuals working within an organisation, which describes the environment at an organisation. The organisational culture norms regulate the behaviours of employees working within an organisation and influence how the objectives are accomplished in organisational culture that results in business performance. The current study examines the relationship between organisational culture and business excellence. The main results of the SPSS and PLS-SEM analysis from 338 valid samples demonstrate that empowerment, human resources orientation, improvement orientation, and interdepartmental coordination significantly influence business excellence. In contrast, the external orientation and business excellence relationship did not find any statistical support. Thus, the study benefits managers of organisations to refine cultural orientation to boost business excellence and derive prolific benefits.

Keywords: business excellence; empowerment; improvement orientation; external orientation; business results; Dubai.

DOI: 10.1504/IJBEX.2025.146986

International Journal of Business Excellence, 2025 Vol.36 No.3, pp.342 - 363

Received: 31 Mar 2021
Accepted: 02 Aug 2021
Published online: 10 Jul 2025 *

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